FAQ
Frequently Asked Questions
How do I know your products are authentic?
At Glam Squad Kenya, we understand the importance of authenticity when it comes to beauty products. Rest assured, we take great pride in offering only genuine and high-quality products to our valued customers. Here’s how we ensure authenticity:
Trusted Suppliers: We have established strong partnerships with reputable suppliers and authorized distributors who share our commitment to quality. This allows us to source our products directly from trusted sources.
Quality Assurance: Each product that arrives at our warehouse undergoes a rigorous inspection process to verify its authenticity and quality. We work closely with our suppliers to ensure that all products meet our stringent standards.
Seal of Authenticity: Many of our brands feature a seal of authenticity or unique product codes that can be verified with the brand’s official website. This allows you to validate the authenticity of the product you receive.
Customer Feedback: We value the trust our customers place in us, and their satisfaction is our top priority. We encourage our customers to provide feedback on their experience with our products, and we take any concerns regarding authenticity very seriously.
Genuine Guarantee: If you ever have any doubts about the authenticity of a product purchased from us, please reach out to our dedicated customer support team. We will investigate the matter promptly and take appropriate actions to ensure your satisfaction.
We want you to have complete confidence in the authenticity of our products. With our commitment to quality and customer satisfaction, you can shop with peace of mind at Glam Squad Kenya.
How do I become a Glam Squad member?
Becoming a member of our exclusive Glam Squad is a fabulous opportunity to be part of a community passionate about beauty and style. Here’s how you can join the Glam Squad:
Visit Our Website: Head over to our website and join the email list to get started.
Membership Application: Fill out the membership application form provided on request. We’ll ask for some details about your background, experience, and interest in beauty and styling. This helps us understand your unique qualifications and enthusiasm for joining the Glam Squad.
Selection Process: Our team will carefully review all the membership applications we receive. We consider factors such as expertise, creativity, and a genuine passion for beauty. If you’re selected, you’ll receive an invitation to join the Glam Squad.
Enjoy Membership Benefits: As a Glam Squad member, you’ll gain access to a range of exciting perks and privileges. This may include exclusive product discounts, early access to new releases, special events, workshops, and collaborations with industry professionals.
Embrace the Glam Squad Community: Once you’re part of the Glam Squad, you’ll have the opportunity to connect with like-minded beauty enthusiasts. Engage in discussions, share your expertise, and be part of a supportive community that celebrates all things glam.
Joining the Glam Squad is an exciting step towards immersing yourself in the world of beauty. We can’t wait to welcome you as a valued member and embark on this glamorous journey together!
Please note that membership availability may be limited, and we receive many applications. We appreciate your understanding if we are unable to accept all applicants at a given time.
Shipping Costs and Deliveries
We strive to provide you with a seamless and hassle-free shopping experience, including transparent shipping costs and efficient deliveries. Here’s everything you need to know:
Shipping Costs: We offer competitive shipping rates based on factors such as the destination, package weight, and shipping method. You can calculate the exact shipping cost for your order during the checkout process. We aim to keep our shipping charges as affordable as possible while ensuring reliable and secure delivery.
Free Shipping: We love treating our customers! We offer free shipping on orders that meet the specified minimum purchase requirement. Keep an eye out for any ongoing promotions or limited-time offers for free shipping.
Delivery Timeframe: Once your order is confirmed and payment is received, we initiate the shipping process promptly. The estimated delivery time will depend on your location and the shipping method chosen. During the checkout process, you will see an estimated delivery timeframe specific to your destination.
International Shipping: We understand that beauty knows no borders! We offer international shipping to select countries. However, please note that customs and import duties may apply based on your country’s regulations. These charges, if any, are the responsibility of the recipient.
Delivery Partners: We work with reputable delivery partners to ensure timely and secure deliveries. We collaborate with trusted carriers known for their reliability, allowing us to deliver your order with care and efficiency.
Should you have any further questions or concerns regarding shipping costs or delivery details, our dedicated customer support team is always ready to assist you. We strive to make your shopping experience as enjoyable as possible, from placing your order to receiving it at your doorstep!
Prices and Payment
At Glam Squad Kenya, we aim to provide you with competitive prices and a seamless payment process. Here’s what you need to know about our pricing and payment options:
*Pricing Transparency: * We believe in transparent pricing, and all our product prices are clearly displayed on our website. Each item is listed with its respective price, ensuring that you have a clear understanding of the cost before making a purchase.
Currency and Taxes: Our prices are listed in the currency of your choice, making it convenient for customers worldwide. Please note that prices may be subject to applicable taxes, such as sales tax or value-added tax (VAT), depending on your jurisdiction. Any taxes or additional charges will be clearly stated during the checkout process.
*Payment Methods: * We offer a variety of secure and convenient payment options to accommodate your preferences. These typically include credit or debit cards from major providers, such as Visa, Mastercard, American Express, and Discover. Additionally, we may accept alternative payment methods like digital wallets or online payment platforms. During the checkout process, you will see the available payment options for your region.
Secure Transactions: Your payment security is our top priority. We utilize industry-standard encryption technology and secure payment gateways to ensure that your personal and financial information is protected. Rest assured that your payment details are handled with the utmost confidentiality.
Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email that includes the details of your purchase. This email serves as proof of your order and contains important information, such as the items purchased, shipping address, and estimated delivery timeframe.
Pricing Updates: While we strive to maintain accurate and up-to-date prices, occasional price adjustments may occur due to factors such as supplier changes or promotions. However, any changes in prices will be reflected on our website, and you will be charged the price listed at the time of your purchase.
We are committed to providing you with a seamless and secure payment experience. If you have any further questions or concerns regarding prices or payment options, our dedicated customer support team is always available to assist you. Happy shopping!